We value every customer and want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer the following refund and return policy:
1. Refund Request Period
We allow you to submit a refund request within 7 days of receiving the product.
Requests submitted after 7 days will not be accepted. Please understand.
2. Return and Exchange Conditions
The product must be in unused, unwashed condition, and with the original packaging and tags.
If the product shows any damage, stains, or signs of use, it will not be accepted for return.
3. Refund Process
Contact Customer Service: Please contact our Customer Service team by email at [email protected] or by calling +1 (857) 688-2882 and explain the reason for your return.
Completing a Return Request: You will receive a return request form. Please complete it and send it back with the product. Return Address: Please send the item to the following address: 4901 SEMINARY RD APT 1329, ALEXANDRIA, VA 22311.
Refund Processing: After receiving the returned item and confirming its return eligibility, we will process your refund within 5-10 business days. The refund will be credited to the original payment account.
4. Shipping Costs
Since the return is for personal reasons (such as dissatisfaction, incorrect size, etc.), return shipping costs are the customer’s responsibility.
If the return is due to an incorrect item or product quality issue, shipping costs will be borne by us.
5. Non-Returnable Items
The following items cannot be returned:
Items that have exceeded the seven-day refund period
Items on special promotions or discounts
Unless there is a quality issue with the item.
6. Contact Us
If you have any questions, please feel free to contact us. We will be happy to assist you.
Email: [email protected]
Phone: +1 (857) 688-2882
Thank you for choosing TIMIHRT FENG LLC. We look forward to providing you with quality products and services!