1. How do I place an order?
You can visit our website, browse the products, and add the items you’re interested in to your shopping cart. Once you’ve made your selections, proceed to the shopping cart, click “Checkout,” and follow the prompts to complete your payment.
2. What payment methods are available?
We accept a variety of payment methods, including but not limited to:
Credit Card (Visa, MasterCard, American Express)
Debit Card
Other electronic payment methods
3. How long does shipping take?
We typically ship within 1-3 business days of receiving your order. The specific delivery time depends on your region and the shipping method you selected. Please check the estimated delivery time during checkout.
4. Can I cancel or modify my order?
If you wish to cancel or modify your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request before your order ships. Once your order has shipped, you cannot cancel or modify it.
5. How do I return an item?
You can request a refund within 7 days of receiving your item. Please ensure the item is in unused condition and follow our return procedures. Please refer to our Refund and Return Policy for details.
6. How do I track my order?
Once your order is shipped, we will send you a confirmation email with tracking information. You can use the link in the email to visit the courier’s official website and enter the tracking number to track your order.
7. What if the item you received is defective or incorrect?
If the item you received is defective or does not match your order, please contact our customer service team within 7 days of receiving the item and provide relevant photos. We will process an exchange or refund for you.
8. I have other questions, how can I contact you?
If your question is not answered here, please feel free to contact us at any time through the following methods:
Email: [email protected]
Phone: +1 (857) 688-2882
We will respond to you as soon as possible and provide assistance.